Return & Refund Policy

Last Updated: December 18, 2025

1. Our Commitment

At EtchMen, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return in accordance with this policy.

2. 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return.

3. Return Eligibility Requirements

To qualify for a return, items must:

  • Be unused and in original condition

  • Include all original packaging and tags

  • Be returned with proof of purchase

  • Have a return request submitted within 30 days of delivery

4. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Personalized or customized products

  • Items damaged due to misuse or improper handling

  • Items without original packaging or tags

5. How to Initiate a Return

To start a return:

  1. Contact us at contact@etchmen.com or +1 (313) 200-9909

  2. Provide your order number and reason for return

  3. Wait for return authorization and instructions

⚠️ Returns sent without prior authorization may not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs

  • If the item is defective, damaged, or incorrect, we will cover return shipping

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Return Deadline After Approval

Once your return is approved, you must ship the item within 7 days of receiving return instructions.

8. Refund Process

  • Returns are inspected upon receipt

  • You will be notified of approval or rejection

If approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days after approval

9. Exchanges

We do not offer direct exchanges.
To get a different item, please:

  1. Return the original product

  2. Place a new order

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide photos or supporting evidence

We will:

  • Offer a replacement or full refund

  • Cover return shipping costs

11. Lost Packages

If your order is lost in transit:

  • Contact us within 48 hours of the expected delivery date

We will investigate and, if confirmed lost:

  • Provide a replacement or full refund

12. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your card provider

  • Contact your bank

If still unresolved, contact us at contact@etchmen.com

13. Cancellations

  • Orders may be canceled within 24 hours of purchase, provided they have not been shipped

14. Contact Information

📧 Email: contact@etchmen.com
📞 Phone: +1 (313) 200-9909

Address:
3635 Nazareth Rd
Kalamazoo, MI 49048
United States

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