Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to modify your shipping address, please contact us immediately at contact@etchmen.com.
International Shipping
At this time, we only ship within the United States. We hope to expand our shipping options in the future.
Shipping Delays
While we strive to meet all delivery timeframes, delays may occasionally occur due to weather conditions, carrier delays, or other unforeseen circumstances. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us within 48 hours of the expected delivery date at contact@etchmen.com or call us at +1 (313) 200-9909. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: contact@etchmen.com
- Phone: +1 (313) 200-9909
- Address: 11507 W Bellfort Ave, Houston, TX 77099, USA
RETURN & REFUND POLICY
Last Updated: December 18, 2025
Our Commitment
At EtchMen, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return policy to make things right.
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Eligibility Requirements
To qualify for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Original packaging and tags must be intact
- Return request must be initiated within 30 days of delivery
- Proof of purchase (receipt or order confirmation) must be provided
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons:
- Items marked as “Final Sale”
- Personalized or customized items
- Items damaged due to misuse or improper care
- Items without original packaging or tags
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at contact@etchmen.com or call +1 (313) 200-9909
- Provide your order number and reason for return
- Wait for return authorization and instructions from our team
- Pack the item securely in its original packaging
- Ship the item to the address provided in your return authorization
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@etchmen.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval, please:
- Check your bank account again
- Contact your credit card company (it may take time for the refund to post)
- Contact your bank (processing times vary)
- If you’ve done all of this and still haven’t received your refund, contact us at contact@etchmen.com
Cancellations
Orders can be cancelled within 24 hours of purchase, provided they have not yet been shipped. To cancel an order, please contact us immediately at contact@etchmen.com or +1 (313) 200-9909.
Contact Us
For any questions regarding returns or refunds, please reach out to us:
- Email: contact@etchmen.com
- Phone: +1 (313) 200-9909
- Address: 11507 W Bellfort Ave, Houston, TX 77099, USA